FAQs

When it comes to Sterling Silver jewellery it is always best to avoid wearing it in water.

Ensure you keep Sterling Silver away from swimming pools and spas, as chlorine can damage your jewellery in a very short time.

This is most important with regards to stone sets and in particular crystal set jewellery.

With Crystal pieces they are set in with a specialised glue that does not react well with water or everyday “chemicals” such as shampoos or perfume.

So to ensure longevity this Jewellery is best for occasional wear and will need to be treated with care.

Although it might seem “pure” Silver would be the most desirable, it's not actually the case.

The official designation of “Sterling” to a piece of Silver indicates that it contains at least 92.5% of pure Silver. The remaining 7.5% comprises of other metal alloys, most commonly copper.

Metal alloys with a Silver content of more than 92.5% are too pliable to be used without suffering from dents and damage.

To ensure the metal’s stability and resilience, the second alloy is required. Giving you a durable wear with your jewellery!

Yes, sterling silver tarnishes over time. Tarnish is a chemical reaction that occurs when silver is exposed to sulfur-containing gases, such as those found in the air, water, and some substances. The reaction produces a silver sulfide compound that coats the metal with a thin, black film

Here's some tips on how you can avoid tarnish!

• Store sterling silver in a cool, dark place away from sunlight, moisture, and heat.
• Avoid wearing sterling silver when showering, bathing, or swimming.
• Wipe down your jewellery after wearing it.
• Rinse and dry your jewellery thoroughly after cleaning it.
• Wear your sterling silver jewellery frequently to allow the natural oils in your skin to act as a protective barrier.

At Narelle Jewellery our return/refund policy allows a window of 14 days from the date of purchase. We will notify you once we’ve received and inspected your
return, If your return is accepted, we’ll send you a return shipping label, as well as some details on how and where to send your returns package.

You’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please do not send an item back to us without first requesting a return as we may not accept it. 

You can visit our refund and returns policy at the bottom of your screen for more information.

There is no guarantee on how long our shipments will take, our orders are processed only on working days from Monday to Friday. Weekend's or public holiday orders will be handled on the next business day.

We work alongside NZ Couriers so for more information on shipping timelines visit their website here.